Refund and Returns Policy
We will be happy to address any issues our customers may have with their order. However, please note that we offer a guaranteed refund or return policy for all products purchased on NXlogy Solutions.
NXlogy Solutions provides an environment of exceptional service and customer care. We are committed to repairing customer mode in both organization and product representation as much as possible. Our reputation is what we stand behind in serving you with the best customer service possible.
Our Policy for the cancellation and refund will be as follows:
Website projects have two components: Web Design and Web Development. Web design includes the UI & UX, website mockup and layout design. Web development includes CMS/Blog implementation, e-commerce solution, and custom PHP/ASP/JSP coding.
You are entitled to get 100% refund of the upfront payment you made (if any) in the event of:
- You are not satisfied with initial design mockup.
- We didn’t start your project at all or we’re unable to start soon.
- We are unable to complete the project as per the project’s specifications.
- You want to cancel the project within 24 hours of making payment.
No refund will be given if:
- You have already approved the design mockup. This condition will not apply if we are unable to complete the project as per the project’s specifications.
- The project delays are caused by lack of communication from your end.
Hosting & Domain Registration
In case of service cancellation request submitted by the customer, a prorated refund will be issued if the account is eligible for a refund. Cancellations of accounts pre-paid on a yearly basis will only receive a prorated refund based on the monthly rate of the same hosting plan.
Domain registrations are not eligible for refunds.